Privacy Notice

(September 2023)

This data privacy notice (“Privacy Notice”) explains how we treat personal data (“Personal Data”) related to your use of our services. In this Privacy Notice, we also describe whether your Personal Data might be shared with other parties and the privacy policies we have in place to protect your Personal Data.

By using any product or service offered by us (collectively, the “Services”), you acknowledge that you have read, understand, and agree to be bound by this Privacy Notice. You should not provide us with any of your information if you do not agree with the terms of this Privacy Notice.

We encourage you to review and check regularly for any updates to this Privacy Notice.

We are Euronet Services India Pvt. Limited, a part of Euronet Worldwide group of companies. 

What type of Personal Data is collected? We collect only the Personal Data necessary to provide you with the Service and to comply with applicable law. 

Why does Euronet collect Personal Data? We collect Personal Data for specific contractual and legal purposes. With your consent, we also collect data for additional purposes. 

How long does Euronet keep Personal Data?  We keep Personal Data only for as long as necessary or as required by applicable law. 

With whom does Euronet share Personal Data?  We share Personal Data with other Euronet Group companies, legal authorities, and partners where necessary to meet regulatory requirements or contractual commitments. 

Where does Euronet store Personal Data? We store Personal Data in secure locations with strict security measures in place. If we need to transfer Personal Data to other locations, we take all necessary measures to comply with legal obligations and ensure a proper level of security. 

What are your Personal Data rights?  You have the right to access, delete, withdraw, among other. A description of all your Personal Data rights is set out in section 8 below. 

1.      What Personal Data we collect, how we collect it and why?

The categories, sources, and reason for collecting Personal Data are listed below. Where the collection of Personal Data is based on your consent, you may withdraw your consent at any time. EURONET does not and will not “sell” or “share” Personal Data, as those terms are defined under applicable laws. We retain Personal Data for as long as reasonably necessary to provide the Services and meet our legal obligations. 

If you have questions or concerns regarding the processing of your Personal Data, you may contact us any time at

EURONET collects Personal Data from the following sources:

  • Directly from you through direct interactions and forms. 
  • Internet websites, through passive collection of information about Your interactions, including page clicks, time spent, or other automatically collected meta-data. 
  • Advertising networks, social media services. 
  • Internet service providers; Operating systems and platforms. 
  • Data analytics providers. 
  • Government databases. 
  • Service providers. 

Identification data

This may include name, title, residential and/or business address, email, telephone and/or fax numbers and other contact data, date of birth, gender, signature, passport/visa details, and official credentials. We will only use strictly necessary identification data for the described purposes.

The reason to process your data

Legal basis for using your Personal Data

Supply of Services 

·       Contractual obligation 

Newsletter and marketing purposes 

·       Consent 

Market research & consumer feedback: Any information that you voluntarily share with us about their experience of using our products and Services 

·       Consent 

Customer service: We may monitor and record (via automated means or transcripts) our telephone calls, email and chat conversations with you. We may use transcripts of these calls to confirm instructions you provide us. 

·       Contractual obligation 

Managing your accounts (registration and administration). 

·       Pre-contractual/ Contractual obligation 

To fulfill any legal and compliance obligations. 

·       Legal obligation 

Behavioral and Technical Information

IP address, internet, or other similar network, browsing, or search activity, behavioral information (to understand the way you behave while using our products and services), browser type and version, time zone setting, screen resolution settings, browser plug-in types and versions, operating system, and platform.

Our Cookie Policy is available here.

Purpose for Processing  

Legal Basis   

To perform analytics to measure the use of our website and Services, including number of visits, average time spent on the Website, pages viewed, page interaction data (such as scrolling, clicks, and mouse-hovers), etc., and to improve the content we offer to you.  

Legitimate Interest  

To help ensure the safety and security of our Website.  


Legitimate Interest  

To provide the Services, including to process the transaction.  

Contractual obligation   

 Financial details

We collect your personal financial data when you register as a customer. We collect financial data such as credit/debit card information or other documentation to initiate the contractual relationship to provide you with our Services.

Supply of Services

·       Contractual obligation

Managing your account

·       Contractual obligation

To fulfill any legal and compliance obligations

·       Legal obligation

 Non identifiable data

Whenever possible, we use data where you cannot be directly identified (such as anonymous demographic and usage data) rather than Personal Data. This non-identifiable data be used to improve our internal processes or delivery of Services, without further notice to you.

We use aggregate data for a variety of purposes, including but not limited to evaluation and improvement of the Services and analyze traffic to our services.

2.      Accuracy of your Personal Data 

We are committed to have your Personal Data accurate and up to date. For that, we take reasonable steps to ensure the accuracy of your Personal Data, by ensuring that the latest Personal Data we have received is dully noted and when considered necessary, run periodically checks to keep it updated.

If you notice that your Personal Data is not accurate, you can exercise your right to rectification by sending an email to

3.      How long does Prezzy keep Personal Data?

Personal Data is used for a variety of purposes and is governed by a variety of rules and regulations. It is kept for as long as it is necessary to provide customers with the Services they have requested and to comply with applicable legal, accounting, or reporting obligations. For example:

  • Legal and Regulatory Requirements: Your Personal Data il kept if necessary to comply with all our legal obligations.
  • Customer Service (administration of customer relationship, complaint handling, etc.): We will keep your Personal Data as long as you remain our customer.
  • Marketing: we will process your Personal Data for marketing purposes as long as you haven’t asked us to opt-out, according to section 9 of this Privacy Notice.
  • Contractual obligation: We will keep Personal Data for the duration of the contractual agreement. Customers can contact our Euronet Group Data Protection Officer to obtain a copy of our Retention Policy.

4.      Does Prezzy shares my personal data with other parties?

Euronet Group

·       We share customer’s Personal Data with Euronet and Euronet Group affiliates for compliance with group obligations.

·       As a result of a sale, acquisition, merger, or reorganization involving Euronet, a company within the Euronet Group, or any of their respective assets, we may transfer customer Personal Data to a third party. In doing so, we will take reasonable steps to ensure that their information is adequately protected.

·   Legal obligation

·   Contractual obligation

Third party service providers

·       When purchasing any Service, the information we share with the final company providing the Service is not considered Personal Data as we don’t provide them with any of the Personal Data you have entrusted us. We use a system of pseudonymized tokens in order to protect your Personal Data.

·   Contractual Obligation

·       Communications, infrastructure, and fulfillment providers including services and systems to enable the processing of the transaction

·   Contractual obligation

·       To maintain the required level of performance in our Services (maintenance, security, and support)

·       For data analysis for marketing, operational improvement and enhancement of our compliance and antifraud systems

·   Legitimate interest

·   Legal obligation

·       To personalize the placed advertisement in digital services and adapt to your preferences

·     Consent

Legal and Regulatory Authorities

·       We also disclose Personal Data to the authorities when disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury or interfering with the rights or property of Prezzy, the Service, or yours.

·   Legal obligation

Professional Partners

  • We will share your Personal Data with advisers, lawyers, consultants, auditors, marketing services or accountants to comply with our legal obligations and to provide your Service according to your expectations and our contractual obligations and best practices.

·   Legal obligation

5.      Minors

We do not provide services directly to children under 18 or proactively collect their Personal Data. If you are under 18, please do not use the Sites or Offerings or share Personal Data with us. If you learn that anyone younger than 18 has unlawfully provided us Personal Data, please contact us at

6.      Data Security

We are committed to protecting your Personal Data and have put in place safeguards to prevent any loss, abuse, and alteration of the information you have entrusted to us. We maintain our commitment to data security by implementing appropEuronette physical, electronic and manageEuronetl measures to safeguard and secure your personal information.

To safeguard our systems from improper access we use secure, sophisticated, and cutting-edge logical, technical, organizational, and contractual security measures. which are continually enhanced to ensure the highest level of security. All Personal Data is kept in a secure location protected by firewalls and other sophisticated security mechanisms with limited administrative access.

Personnel who have access to your data as well as how they are processed are contractually bound to keep your data private and adhere to the privacy policy we have implemented in our organization.

While we aim to achieve the highest standard of data protection by adopting industry-standard measures to protect your privacy, no security system is completely flawless or impenetrable. As a result, we cannot (and do not) guarantee that Personal Data is completely secure.

7.      Marketing

We may contact you from time to time (by email, SMS text, letter, or phone as necessary and according to your specific instructions) and when required, when you have provided us with your express consent to provide targeted marketing about our Services. You can withdraw your consent at any time by sending an email to or following the instructions in the marketing email we have sent you.

8.      What are my rights?

Customers may seek to know, access, update, rectification, restrict or erase your Personal Data.

Customers also have the right to file a complaint with a competent data protection Authority or the courts if you feel we have failed to comply with our duties under this Privacy Notice or the applicable law. We encourage customers to notify us of any complaints that they may have, even if it is not required, and we will respond in accordance with our Complaints Procedure.

We will respond to your request as soon as possible and in any case no later than 20 working days after the day on which the request is received.  

To exercise any of your rights, you must send an email to To help protect your privacy and maintain security we will take steps to verify your identity and/or ask you to provide other details before granting you access or modifying any Personal Data. Unfortunately, if we don’t a have a copy of your ID or any legal valid document that prove your identity, we will not be able to answer your request.